Warranty

Claims and Warranties

The user has the right to claim for any non-conformity of the goods or service with what was agreed/ordered, when inconsistencies with the sales contract are discovered after delivery.

Any non-conformity of the consumer goods with the contract of sale, which appeared up to 6 months after the delivery of the goods, is considered to have existed at the time of its delivery, unless it is proved that the lack of conformity is due to the nature of the goods or the nature of the discrepancy.

The consumer cannot dispute the conformity of the consumer goods with the contract for its sale, when:
- at the conclusion of the contract, he knew or could not have been unaware of the discrepancy;
- the discrepancy is due to materials provided by the user.

The user has the right to file a claim for the goods or service, regardless of whether the manufacturer or the Merchant has provided a commercial guarantee for the goods or service.

When the satisfaction of the claim is carried out by replacing the goods with another corresponding to the agreed, the Merchant will retain the original warranty conditions for the consumer.

When presenting the complaint, the user can claim a refund of the amount paid, to replace the product with another one corresponding to the agreed or to a deduction from the price.

The complaint is submitted verbally to the telephone number specified by the Merchant or in writing via the specified e-mail, by post or delivered to the address of the company. The merchant provides access to a complaint form on his website.

When submitting a complaint, the user indicates the subject of the complaint, his preferred way of satisfying the complaint, the amount of the claimed amount, and the address, phone number and email for contact.

When submitting a complaint, the user must also attach the documents on which the claim is based, namely:

receipt or invoice;
protocols, acts or other documents establishing the non-compliance of the goods with the agreed upon;
other documents establishing the claim by basis and amount.

If the Merchant has provided a commercial guarantee for the goods and the term of the guarantee is longer than the terms for presenting the claim under para. 1, the complaint may be submitted until the expiry of the commercial guarantee.

The Merchant maintains a register of the claims submitted. A document is sent to the User at the e-mail specified by him, in which the complaint number from the register and the type of goods are indicated.

When the Merchant satisfies the claim, he issues a deed to this effect, which is drawn up in two copies, and provides one copy to the User.

In the event of a justified complaint, the Merchant brings the goods into compliance with the sales contract within one month, counted from the submission of the complaint by the User.

If the goods are not repaired even after the expiration of the period under the previous paragraph, the User has the right to cancel the contract and to be reimbursed the amount paid or to request a reduction in the price of the consumer goods according to Art. 114 of the Civil Code.
Bringing the consumer goods into compliance with the sales contract is free of charge for the Consumer. He does not owe the cost of shipping the consumer product or the materials and labor associated with its repair, and he does not suffer significant inconvenience.

In case of non-compliance of the consumer goods with the sales contract and when the Consumer is not satisfied with the resolution of the complaint, he has the right to choose between one of the following options:
- cancellation of the contract and refund of the amount paid by him
- reduction in price.

The consumer cannot claim a refund of the amount paid or a reduction in the price of the goods when the Merchant agrees to replace the consumer goods with a new one or to repair the goods within one month of the consumer's complaint.

The Merchant is obliged to satisfy a request for cancellation of the contract and to refund the amount paid by the consumer, when, after having satisfied three complaints of the consumer by carrying out repairs of the same product, within the warranty period, there is a subsequent occurrence of non-compliance of the goods with the sales contract.

The consumer cannot claim to cancel the contract if the non-conformity of the consumer goods with the contract is minor.

Disclaimer of warranties; Limitation of liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall tetrasink , our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

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