General terms

Terms of use of the service

Terms of purchase in the online store www.tetrasink.com


These general conditions govern the relationship between the online store www.tetrasink.com, below for short "Merchant", hereinafter referred to as "Merchant", on the one hand, and the Users of the Internet pages and services located on the website www.tetrasink.com ,hereinafter referred to as brevity users, on the other.


Please read the published General Terms and Conditions in their entirety before using the information and commercial services offered on the Site (the Services for short).

This document contains information about the operation of www.tetrasink.com and the general conditions for using the services provided by www.tetrasink.com, governing the relationship between us and each of our users.

The confirmation of the General Terms and Conditions is a necessary and mandatory condition for the conclusion of the contract between the User and the Merchant.

By accepting the General Terms and Conditions, the User agrees to have his personal data processed on the basis of the contract concluded between him and the Merchant.

Definitions

For the purposes of these general conditions, the following concepts should be understood in the following sense:
Site - www.tetrasink.com and all its subpages.


User - any natural person who acquires goods or uses services that are not intended for commercial or professional activity, and any natural person who, as a party to a contract under this law, acts outside the scope of his commercial or professional activity.

Terms and Conditions - these Terms and Conditions, which include terms of use, cookies, registration and delivery rules, voluntary dispute resolution, contract cancellation and exchange forms and any other legally significant information found on the Site.

Personal data - information about a natural person that reveals his physical, psychological, mental, family, economic, cultural or social identity.

Goods - movable tangible property, with the exception of items sold under forced execution or through other measures by bodies authorized by law, as well as items abandoned or seized for the benefit of the state, announced for sale by state bodies. Goods are also water, gas and electricity when they are offered for sale, packaged in a limited volume or in a certain quantity.

Sales contract - a contract under which the Merchant transfers or undertakes to transfer the ownership of goods to the user, and the user pays or undertakes to pay the price for them, including contracts having as their subject both goods and services.

Procedure for alternative resolution of user disputes - procedure for out-of-court resolution of user disputes, meeting the requirements of this law and carried out by an authority for alternative resolution of user disputes.

Services provided

1. On the Site, Users have the opportunity to enter into contracts for the purchase and sale of the goods offered by the Merchant.

An order

2. Users use the website interface to conclude contracts with the Merchant for the offered goods.
  • The contract for the purchase and sale of goods is considered concluded from the moment the order is confirmed by the Merchant
  • In case of lack of availability of a given product, the Merchant reserves the right to refuse the order.
  • After selecting one or more goods offered on the Merchant's website, the User must add the same to his list of goods for purchase.
  • It is necessary for the User to provide data for making the delivery and choose a method and moment of payment of the price, then confirm the order through the site interface.
  • When placing an order, the User receives confirmation by email that his order has been accepted.
3. The Merchant has the right to refuse to conclude a contract with an incorrect User.
  • The Merchant has the right to treat a User as incorrect in cases where:
3.1.1. there is non-compliance by the User with the General Terms and Conditions;
3.1.2. an incorrect, arrogant or rude attitude towards the Merchant's representatives has been established;
3.1.3. systematic abuses by the User towards the Merchant have been established.

Prices

4. The prices of the offered goods are those indicated on the Merchant's website at the time of placing an order, except in cases of obvious error.
  • The prices of the goods include VAT, in the cases in which it is foreseen to charge it.

5. The merchant reserves the right to change the prices of the goods offered on the site at any time and without notice, such changes will not affect orders already placed.

6. The Merchant may provide discounts for the goods offered on the site, in accordance with Bulgarian legislation and rules determined by the Merchant. The rules applicable to such discounts are available where the discount is displayed. Discounts may be provided in various forms (eg promotions, loyalty discounts provided individually, randomly or as a result of participation in a competition or customer survey).
Different types of discounts cannot be combined when ordering and purchasing the same product.

Payment

7. When the User returns goods with the right to a refund of the amount paid for any reason, the price subject to the refund is reduced by the value of the received discount applied to the goods, and only the amount actually paid is subject to a refund.

8. The user can pay the price of the ordered goods by using one of the options listed on the website. On the Site, payment is possible through the following methods:
  • Bank transfer
  • Card payment
  • Online payment
  • Cash on Delivery
9. If the User chooses the option of courier delivery and cash on delivery payment, he must pay the price of the ordered items to the courier upon receipt of the goods, the delivery price being paid by the Merchant

10. If the User chooses a payment method involving a third party payment service provider, the User may be bound by the terms and conditions and/or fees of such third party.

11. The Merchant is not responsible if a given payment method involving a third-party payment service provider is unavailable or otherwise does not function due to reasons beyond the Merchant's fault.

Shipping & Delivery Terms

12. Terms of delivery of goods. The delivery of the ordered goods is carried out by the following methods: through a third-party courier service

13. Delivery is made to the user's address on the territory of the Republic of Bulgaria, unless otherwise stated on the website.

14. The goods, which are available in our warehouses in the Republic of Bulgaria, are usually delivered within 2-5 working days from the moment of receipt of the order. In exceptional cases, our chosen carrier is unable to make daily deliveries to certain areas, in which case the delivery time may be slightly extended. If you have purchased an item that is in stock and we find that delivery will be estimated to take more than 7 days, we will contact you about this. For goods that are not available in a warehouse in the Republic of Bulgaria, the delivery time for different models and locations is:
  • Delivery time- of goods and models from available in our warehouses in Poland : 5 - 10 working days to (Bulgaria, Romania, Greece)
  • Delivery time- of goods and models from available in our warehouses in Spain : 7 - 10 working days to (Bulgaria, Romania, Greece)
  • Delivery time- of goods and models from available in our warehouses in China: 10 - 15 business days to (US) / 20 - 30 working days to (Bulgaria, Romania, Greece)

15. Delivery costs are at the expense of the recipient, except in the case of offers and promotions available on the merchant's site, for offers and promotions available on the merchant's site, deliveries are at the expense of the merchant only and only for the period of the promotion.

16. Before sending the ordered goods, the Merchant has the right to contact the User on the phone indicated by him, in order to clarify details of the order and/or delivery.

17. The Merchant is not responsible for failure to fulfill an order in cases where the User has provided false, incomplete and/or inaccurate personal data, including when he has provided an incomplete, inaccurate or fictitious address or phone number.

18. Delivery is made within the timeframes described under each delivery option in the ordering interface module. In exceptional circumstances, the Merchant reserves the right to extend the delivery period, promptly informing the User thereof.

19. Delivery is made within the timeframes described under each delivery option in the ordering interface module. In exceptional circumstances, the Merchant reserves the right to extend the delivery period, promptly informing the User thereof.

20. The merchant processes orders within 1 business day of placing the order. The delivery is usually carried out within the usual period in practice according to the chosen delivery method.

21. The ordered goods are delivered against a signature, and larger parcels when using a courier service are delivered to the entrance of the building.

22. The user is obliged to inspect the goods at the time of their delivery and to notify immediately in case of identified discrepancies, shortages and damages. If the User does not do this, it is assumed that the delivery has been accepted without objection.

23. When making international deliveries, the delivery and receipt rules of the relevant national postal service, as well as the relevant national legislation of the country in which the recipient of the goods is located, are applicable.

24. All import charges when importing the goods are for the account of the User. The user cannot request a refund if he has refused to pay the import charges or receive the shipment.

25. The Merchant reserves the right to change the available shipping and payment methods and/or the terms thereof at any time by posting the available shipping and payment methods on the Website without further notice.

Contract cancellation and replacement

26. The User has the right to withdraw from the contract without giving a reason, without owing compensation or a penalty within 14 days from the date of acceptance of the goods by the User or by a third party.

27. In order to exercise his right under this clause, the User must unequivocally notify the Merchant of his decision to withdraw from the contract, individualizing the goods he wishes to return, by providing all the details of the completed order and delivery, including, but not limited to only: content and value of the order, details of the person who placed the order, details of the person who accepted the delivery and date of delivery.

28. The Merchant publishes on his website a form for exercising the right to withdraw from the contract.

29. To exercise the right of withdrawal, the Merchant provides the user with the option to fill out and send electronically via the website the standard withdrawal form or another unambiguous application. In these cases, the Merchant immediately sends the user a confirmation of receipt of his refusal on a durable medium.

30. The User is obliged to return the goods at his own expense, necessarily together with the receipt and the invoice, if any, by handing them over to the Merchant or to an authorized person of the latter, within 14 days from the date on which the User exercised his right of withdrawal from the contract.

31. When returning the product, it must be in its original packaging, without signs of use or damage to the commercial appearance.

32. The Merchant has the right to delay refunding payments until the goods are received back or until proof is provided that the goods have been sent back, whichever occurs first.

33. In the event that the User does not fulfill his obligation to return the goods, without notifying the Merchant of the delay and without providing a valid reason for the same, it is considered that he has withdrawn his statement to exercise the withdrawal from the contract.

34. When, in connection with the execution of the contract, the Merchant has incurred expenses and the User withdraws from the contract, the Merchant has the right to retain the corresponding amount for the expenses incurred or to demand their payment.

35. The user has no right to withdraw from the contract if the subject of the contract is:
  • for the delivery of goods, the price of which depends on the fluctuations of the financial market, which cannot be controlled by the Merchant and which may occur during the period for exercising the right of refusal, including for the delivery of alcoholic beverages, the price of which is agreed upon the conclusion of the contract of sale, where the delivery can be made within a period of no earlier than 30 days
  • The Merchant reimburses the User for the price paid by him for the returned goods.
  • In the event that the user has made a payment under the contract with a bank card and has exercised his right to withdraw from the contract, the refund is carried out by ordering a reverse operation on the card with which the payment was made within 7 working days.

Claims and Warranties

36. The user has the right to claim for any non-conformity of the goods or service with what was agreed/ordered, when inconsistencies with the sales contract are discovered after delivery.

37. The Merchant is not responsible for the natural wear and tear of the goods.

38. Any non-conformity of the user goods with the contract of sale, which appeared up to 6 months after the delivery of the goods, is considered to have existed at the time of its delivery, unless it is proved that the lack of conformity is due to the nature of the goods or the nature of the discrepancy.

39. The user cannot dispute the conformity of the user goods with the contract for its sale, when:
  • at the conclusion of the contract, he knew or could not have been unaware of the discrepancy;
  • the discrepancy is due to materials provided by the user.

40. The user has the right to file a claim for the goods or service, regardless of whether the manufacturer or the Merchant has provided a commercial guarantee for the goods or service.

41. When the satisfaction of the claim is carried out by replacing the goods with another corresponding to the agreed, the Merchant will retain the original warranty conditions for the user.

42. When presenting the complaint, the user can claim a refund of the amount paid, to replace the product with another one corresponding to the agreed or to a deduction from the price.

43. The complaint is submitted verbally to the telephone number specified by the Merchant or in writing via the specified e-mail, by post or delivered to the address of the company. The merchant provides access to a complaint form on his website.

44. When submitting a complaint, the user indicates the subject of the complaint, his preferred way of satisfying the complaint, the amount of the claimed amount, and the address, phone number and email for contact.

45. When submitting a complaint, the user must also attach the documents on which the claim is based, namely:
45.1. receipt or invoice;
45.2. protocols, acts or other documents establishing the non-compliance of the goods with the agreed upon;
45.3. other documents establishing the claim by basis and amount.

46. If the Merchant has provided a commercial guarantee for the goods and the term of the guarantee is longer than the terms for presenting the claim under para. 1, the complaint may be submitted until the expiry of the commercial guarantee. The term ceases to run during the time necessary to reach an agreement between the seller and the user to resolve the dispute

47. Filing a complaint is not an obstacle to filing a claim.

48. The Merchant maintains a register of the claims submitted. A document is sent to the User at the e-mail specified by him, in which the complaint number from the register and the type of goods are indicated.

49. When the Merchant satisfies the claim, he issues a deed to this effect, which is drawn up in two copies, and provides one copy to the User.

50. In the event of a justified complaint, the Merchant brings the goods into compliance with the sales contract within one month, counted from the submission of the complaint by the User.
50.1. If the goods are not repaired even after the expiration of the period under the previous paragraph, the User has the right to cancel the contract and to be reimbursed the amount paid or to request a reduction in the price of the user goods according to Art. 114 of the Civil Code.
50.2. Bringing the user goods into compliance with the sales contract is free of charge for the User. He does not owe the cost of shipping the user product or the materials and labor associated with its repair, and he does not suffer significant inconvenience.


51. In case of non-compliance of the user goods with the sales contract and when the User is not satisfied with the resolution of the complaint, he has the right to choose between one of the following options:
  • cancellation of the contract and refund of the amount paid by him
  • reduction in price.

52. The user cannot claim a refund of the amount paid or a reduction in the price of the goods when the Merchant agrees to replace the user goods with a new one or to repair the goods within one month of the user's complaint.

53. The Merchant is obliged to satisfy a request for cancellation of the contract and to refund the amount paid by the user, when, after having satisfied three complaints of the user by carrying out repairs of the same product, within the warranty period, there is a subsequent occurrence of non-compliance of the goods with the sales contract.

54. The user cannot claim to cancel the contract if the non-conformity of the user goods with the contract is minor.

Disclaimer of warranties; Limitation of liability

55. We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

56. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

57. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

58. In no case shall tetrasink, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Intellectual Property

59. The intellectual property rights on all materials and resources located on the Merchant's website (including the available databases) are subject to protection under the Copyright Act and related rights, belong to the Merchant or to the respective designated person who assigned the right of use of the Merchant, and cannot be used in violation of current legislation.

60. In the case of copying or reproduction of information beyond what is permissible, as well as in case of any other violation of intellectual property rights on the Merchant's resources, the Merchant has the right to claim compensation for the direct and indirect damages suffered in full.

61. Except in cases where it is expressly agreed, the User may not reproduce, change, delete, publish, distribute and publicize in any other way the information resources published on the Merchant's website.

62. The Merchant undertakes to take due care to provide the User with an opportunity for normal access to the services provided.

63. The merchant reserves the right to suspend access to the provided services. The Merchant has the right, but not the obligation, at its discretion to delete information resources and materials published on its site.

Termination and cancellation of the contract

64. The User has the right to withdraw from the contract without giving a reason, without owing compensation or a penalty within 14 days from the date of acceptance of the goods by the User or by a third party.

65. The Merchant has the right at his discretion, without giving notice, to unilaterally terminate the contract, in case he finds that the services provided are used in violation of the present general conditions, the legislation in the Republic of Bulgaria and generally accepted moral norms.

66. Apart from the cases provided for in these General Terms and Conditions, the contract between the parties is also terminated when the Merchant ceases its activities or ceases to maintain its website.

67. Apart from the cases mentioned above, each of the parties may cancel this contract by giving a one-week notice to the other party in case of failure to fulfill the obligations under the contract.

68. The written form of the contract is considered to be fulfilled by sending an e-mail message, pressing an electronic button on a page with content that is filled in or selected by the User or ticking a field (check box) on the website, etc. . similar, insofar as the statement is technically recorded in a way that makes it possible to reproduce it.

Rescue clause

69. The parties declare that, in the event that any of the clauses under these General Terms and Conditions is/are invalid, this will not invalidate the entire contract or any of its other parts. The invalid clause will be superseded by the mandatory rules of law or established practice.

Amendment of the general terms and conditions

70. The Merchant undertakes to notify the Users of any change in the present general conditions within 7 days of the occurrence of this circumstance at the e-mail address specified by the User.

71. When he does not agree with the changes in the general conditions, the User has the right to withdraw from the contract without giving a reason and without owing compensation or penalty. In order to exercise this right, the User should notify the Merchant within one month of receiving the message under the previous article.

72. In the event that the User does not exercise his right to withdraw from the contract in accordance with the procedure set out in these general conditions, it is considered that the amendment has been accepted by the User without objection

Changes to this Privacy Policy

73. We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

74.We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

75. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Applicable law

76. The provisions of the current legislation of the Republic of Bulgaria apply to all matters not settled by these General Terms and Conditions.

Contact Us

If you have any questions, You can contact us: