Return policy

Contract cancellation and replacement

1. The User has the right to withdraw from the contract without giving a reason, without owing compensation or a penalty within 14 days from the date of acceptance of the goods by the User or by a third party.

2. In order to exercise his right under this clause, the User must unequivocally notify the Merchant of his decision to withdraw from the contract, individualizing the goods he wishes to return, by providing all the details of the completed order and delivery, including, but not limited to only: content and value of the order, details of the person who placed the order, details of the person who accepted the delivery and date of delivery.

3. The Merchant publishes on his website a form for exercising the right to withdraw from the contract.

4. To exercise the right of withdrawal, the Merchant provides the user with the option to fill out and send electronically via the website the standard withdrawal form or another unambiguous application. In these cases, the Merchant immediately sends the user a confirmation of receipt of his refusal on a durable medium.

5. The User is obliged to return the goods at his own expense, necessarily together with the receipt and the invoice, if any, by handing them over to the Merchant or to an authorized person of the latter, within 14 days from the date on which the User exercised his right of withdrawal from the contract.

6. When returning the product, it must be in its original packaging, without signs of use or damage to the commercial appearance.

7. The Merchant has the right to delay refunding payments until the goods are received back or until proof is provided that the goods have been sent back, whichever occurs first.

8. In the event that the User does not fulfill his obligation to return the goods, without notifying the Merchant of the delay and without providing a valid reason for the same, it is considered that he has withdrawn his statement to exercise the withdrawal from the contract.

9. When, in connection with the execution of the contract, the Merchant has incurred expenses and the User withdraws from the contract, the Merchant has the right to retain the corresponding amount for the expenses incurred or to demand their payment.

10. The user has no right to withdraw from the contract if the subject of the contract is:

  • for the delivery of goods, the price of which depends on the fluctuations of the financial market, which cannot be controlled by the Merchant and which may occur during the period for exercising the right of refusal, including for the delivery of alcoholic beverages, the price of which is agreed upon the conclusion of the contract of sale, where the delivery can be made within a period of no earlier than 30 days
  • The Merchant reimburses the User for the price paid by him for the returned goods.
  • In the event that the user has made a payment under the contract with a bank card and has exercised his right to withdraw from the contract, the refund is carried out by ordering a reverse operation on the card with which the payment was made within 7 working days.

Claims and Warranties

11. The user has the right to claim for any non-conformity of the goods or service with what was agreed/ordered, when inconsistencies with the sales contract are discovered after delivery.

12. The Merchant is not responsible for the natural wear and tear of the goods.

13. Any non-conformity of the user goods with the contract of sale, which appeared up to 6 months after the delivery of the goods, is considered to have existed at the time of its delivery, unless it is proved that the lack of conformity is due to the nature of the goods or the nature of the discrepancy.

14. The user cannot dispute the conformity of the user goods with the contract for its sale, when:

  • at the conclusion of the contract, he knew or could not have been unaware of the discrepancy;
  • the discrepancy is due to materials provided by the user.

15. The user has the right to file a claim for the goods or service, regardless of whether the manufacturer or the Merchant has provided a commercial guarantee for the goods or service.

16. When the satisfaction of the claim is carried out by replacing the goods with another corresponding to the agreed, the Merchant will retain the original warranty conditions for the user.

17. When presenting the complaint, the user can claim a refund of the amount paid, to replace the product with another one corresponding to the agreed or to a deduction from the price.

18. The complaint is submitted verbally to the telephone number specified by the Merchant or in writing via the specified e-mail, by post or delivered to the address of the company. The merchant provides access to a complaint form on his website.

19. When submitting a complaint, the user indicates the subject of the complaint, his preferred way of satisfying the complaint, the amount of the claimed amount, and the address, phone number and email for contact.

20. When submitting a complaint, the user must also attach the documents on which the claim is based, namely:

  • receipt or invoice;
  • protocols, acts or other documents establishing the non-compliance of the goods with the agreed upon;
  • other documents establishing the claim by basis and amount.

21. If the Merchant has provided a commercial guarantee for the goods and the term of the guarantee is longer than the terms for presenting the claim under para. 1, the complaint may be submitted until the expiry of the commercial guarantee.

22. Filing a complaint is not an obstacle to filing a claim.

23. The Merchant maintains a register of the claims submitted. A document is sent to the User at the e-mail specified by him, in which the complaint number from the register and the type of goods are indicated.

24. When the Merchant satisfies the claim, he issues a deed to this effect, which is drawn up in two copies, and provides one copy to the User.

25. In the event of a justified complaint, the Merchant brings the goods into compliance with the sales contract within one month, counted from the submission of the complaint by the User.

  • If the goods are not repaired even after the expiration of the period under the previous paragraph, the User has the right to cancel the contract and to be reimbursed the amount paid or to request a reduction in the price of the user goods according to Art. 114 of the Civil Code.
  • Bringing the user goods into compliance with the sales contract is free of charge for the User. He does not owe the cost of shipping the user product or the materials and labor associated with its repair, and he does not suffer significant inconvenience.

26. In case of non-compliance of the user goods with the sales contract and when the user is not satisfied with the resolution of the complaint, he has the right to choose between one of the following options:

  • cancellation of the contract and refund of the amount paid by him
  • reduction in price.

27. The user cannot claim a refund of the amount paid or a reduction in the price of the goods when the Merchant agrees to replace the user goods with a new one or to repair the goods within one month of the user's complaint.

28. The Merchant is obliged to satisfy a request for cancellation of the contract and to refund the amount paid by the user, when, after having satisfied three complaints of the user by carrying out repairs of the same product, within the warranty period, there is a subsequent occurrence of non-compliance of the goods with the sales contract.

29. The user cannot claim to cancel the contract if the non-conformity of the user goods with the contract is minor.

Disclaimer of warranties; Limitation of liability

30. We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

31. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

32. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

33. In no case shall tetrasink, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

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