Shipping & Delivery Terms
Shipping & Delivery Terms
Terms of delivery of goods
The delivery of the ordered goods is carried out by the following methods:
through a third-party courier service
Delivery is made to the user's address on the territory of the Republic of Bulgaria, unless otherwise stated on the website.
The goods, which are available in our warehouses in the Republic of Bulgaria, are usually delivered within 2-5 working days from the moment of receipt of the order. In exceptional cases, our chosen carrier is unable to make daily deliveries to certain areas, in which case the delivery time may be slightly extended. If you have purchased an item that is in stock and we find that delivery will be estimated to take more than 7 days, we will contact you about this. For goods that are not available in a warehouse in the Republic of Bulgaria, the delivery time for different models and locations is:
Delivery time - of goods and models from available in our warehouses in Poland
- 5 - 10 working days to (Bulgaria, Romania, Greece)
Delivery time - of goods and models from available in our warehouses in Spain
- 7 - 10 working days to (Bulgaria, Romania, Greece)
Delivery time - of goods and models from available in our warehouses in China
- 10 - 15 business days to (US)
- 20 - 30 working days to (Bulgaria, Romania, Greece)
Delivery costs are at the expense of the recipient, except in the case of offers and promotions available on the merchant's site, for offers and promotions available on the merchant's site, deliveries are at the expense of the merchant only and only for the period of the promotion.
Before sending the ordered goods, the Merchant has the right to contact the User on the phone indicated by him, in order to clarify details of the order and/or delivery.
The Merchant is not responsible for failure to fulfill an order in cases where the User has provided false, incomplete and/or inaccurate personal data, including when he has provided an incomplete, inaccurate or fictitious address or phone number.
Delivery is made within the timeframes described under each delivery option in the ordering interface module. In exceptional circumstances, the Merchant reserves the right to extend the delivery period, promptly informing the User thereof.
Delivery is made within the timeframes described under each delivery option in the ordering interface module. In exceptional circumstances, the Merchant reserves the right to extend the delivery period, promptly informing the User thereof.
The merchant processes orders within 1 business day of placing the order. The delivery is usually carried out within the usual period in practice according to the chosen delivery method.
The ordered goods are delivered against a signature, and larger parcels when using a courier service are delivered to the entrance of the building.
The user is obliged to inspect the goods at the time of their delivery and to notify immediately in case of identified discrepancies, shortages and damages. If the User does not do this, it is assumed that the delivery has been accepted without objection.
When making international deliveries, the delivery and receipt rules of the relevant national postal service, as well as the relevant national legislation of the country in which the recipient of the goods is located, are applicable.
All import charges when importing the goods are for the account of the User. The user cannot request a refund if he has refused to pay the import charges or receive the shipment.
The Merchant reserves the right to change the available shipping and payment methods and/or the terms thereof at any time by posting the available shipping and payment methods on the Website without further notice.
Contact Us
If you have any questions, You can contact us:
- By email: info@tetrasink.com
- By visiting this page on our website: https://tetrasink.com/pages/contact
- By phone number: +359896700521